FAQ
How does purchasing from Baseball Clash web store benefit me?
Well, that's easy! Here you can enjoy exclusive +10% bonus on every gems pack and bonus gold in all gold packs compared to the in-game store. Plus you can grab special chest bundles with discounts of up to 55%!
Visit daily to claim free rewards, and don’t miss the weekly free chest and other limited-time deals.
With multiple payment options available, it’s easier than ever to get what you need — only in the Baseball Clash Web Store.
How can I purchase in the Baseball Clash web store?
Log in with your own Player ID to purchase for your Baseball Clash game account.
All items or packs purchased are not transferable and don't have limit of purchases per user.
Who can help me with my web store purchase issue?
If you need help with a Baseball Clash Web Store purchase or wish to request a refund, please contact Xsolla Customer Support, available 24/7.
During periods of high demand, response times may be slightly longer than usual, but rest assured that your request will be handled as soon as possible.
What payment methods does Baseball Clash web store support?
The Web Store accepts payments through major credit and debit card brands, as well as popular e-wallets available in your region.
You can view all available payment methods on the checkout page.
When will I receive my purchases?
Your Baseball Clash Web Store purchases should appear the next time you relaunch the game.
If your purchase doesn’t show up right away, please wait a few minutes and try restarting again.
If the issue persists after 48 hours, contact our official Customer Support for assistance. Make sure to include your Baseball Clash Player ID and a screenshot of your purchase receipt.
To reach Customer Support, go to Settings → Support → Help & Support→ Create a New Ticket in the game.
Where can I find my Baseball Clash purchase receipt?
All receipts for Baseball Clash purchases are sent to the email address used at checkout. Click here here for more information.
I made a purchase for the wrong Baseball Clash game account. What should I do?
Please note that all currency and items are non-transferable. Be sure to double-check your Baseball Clash Player ID before completing your purchase.
Where can I find my Baseball Clash game User ID?
You can find your Player ID in the game’s “Settings” menu, located in the bottom-right corner beneath the “Game Version” information.
It appears just below the Facebook and Apple Login buttons.
Is it possible to request a refund for an in-app purchase accidentally made by my child?
Please contact our support team here and our dedicated 24/7 staff will assist you with this issue.
How are purchases processed on Baseball Clash web store?
All your purchases are processed via our official partner Xsolla. Check here for more information about them.
Is it safe to purchase from Baseball Clash web store?
Our Web Store is powered by Xsolla, a trusted partner and PCI DSS Level 1–compliant provider that ensures the highest level of payment security.
With this top-tier certification, every transaction in the Baseball Clash Web Store is protected, giving you complete peace of mind while you shop.
